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Kepsten Cleaning Services

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Terms & Conditions

  1. Prices– The prices are estimated based on the sq. feet of the house/ office, condition of the house, number of furniture and windows to be dusted. Sometimes we provide a price range of the service and the exact amount would be determined only during inspection prior to service commencement. By booking the service appointment, you have agreed to the price range offered.
  2. Satisfaction Guarantee: We provide 100% satisfaction guarantee for our service. After completion of the service, the client would be provided 10 minutes to inspect the cleaning and sign the satisfaction form. Once the form has been signed, no complaints would fall under the guarantee period. If the client is not present in the house or office and is unable to inspect & sign the satisfaction form, the client would have a 24-hour time (after the completion of service) to do so. After 24 hours, the guarantee period would lapse.
  3. Pets: The client is responsible to watch their pets during the cleaning. The client is also responsible to clean pet’s waste before the arrival of the cleaner.
  4. Cleaner access: If the cleaner is unable to access the building due to any reason and, therefore, unable to commence the cleaning, there will be a fee of $75. 
  5. Advance: The client is required to pay $20 advance while booking the appointment. The fee will be adjusted towards the total bill; however, this fee is non- refundable in case of appointment cancellation.
  6. Lifting: Our crew members would only climb up to 2-step ladder, if provided by you. If the furniture, oven, refrigerator etc. needs to be moved to clean the area, please move it prior to the cleaner’s arrival.
  7. Cabinets: If the cabinets or refrigerator are required to be cleaned from within, these must be emptied already.
  8. No Hire Policy: While agreeing to the Terms of Service, you are agreeing to not solicit or hire our registered cleaners. If you are found to have solicited one of our registered cleaners, you would be liable to pay referral fee of $2000 immediately upon employing our crew member. The cleaner would also be terminated to work with us immediately as there is breach of their own Non-Solicit Agreement.
  9. Quality Control: A supervisor may call or visit during or after the cleaning appointment to ensure and inspect the quality of work. We always appreciate your feedback.
  10. All our crew members have 100% clean police verification record. However, the customer is advised to store all their valuables at secure places.

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Term's & conditions