FAQs

Frequency and questions ?
We’re proud to offer professional housecleaning services and employ residential housekeepers who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with a 24-hour warranty. These are just a few of the many reasons why customers trust Example.
You can rest assured that all of our professional housecleaners are fully trained and insured. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We wear our nationally recognized uniforms with pride and confidently carry out services that exceed expectations. We also undergo regular training to ensure that we’re always up to date with all of the latest and greatest cleaning techniques. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.

At Kepsten Cleaning Services, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. Our housecleaning franchise owners value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

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Terms & Conditions

  1. Prices– The prices are estimated based on the sq. feet of the house/ office, condition of the house, number of furniture and windows to be dusted. Sometimes we provide a price range of the service and the exact amount would be determined only during inspection prior to service commencement. By booking the service appointment, you have agreed to the price range offered.
  2. Satisfaction Guarantee: We provide 100% satisfaction guarantee for our service. After completion of the service, the client would be provided 10 minutes to inspect the cleaning and sign the satisfaction form. Once the form has been signed, no complaints would fall under the guarantee period. If the client is not present in the house or office and is unable to inspect & sign the satisfaction form, the client would have a 24-hour time (after the completion of service) to do so. After 24 hours, the guarantee period would lapse.
  3. Pets: The client is responsible to watch their pets during the cleaning. The client is also responsible to clean pet’s waste before the arrival of the cleaner.
  4. Cleaner access: If the cleaner is unable to access the building due to any reason and, therefore, unable to commence the cleaning, there will be a fee of $75. 
  5. Advance: The client is required to pay $20 advance while booking the appointment. The fee will be adjusted towards the total bill; however, this fee is non- refundable in case of appointment cancellation.
  6. Lifting: Our crew members would only climb up to 2-step ladder, if provided by you. If the furniture, oven, refrigerator etc. needs to be moved to clean the area, please move it prior to the cleaner’s arrival.
  7. Cabinets: If the cabinets or refrigerator are required to be cleaned from within, these must be emptied already.
  8. No Hire Policy: While agreeing to the Terms of Service, you are agreeing to not solicit or hire our registered cleaners. If you are found to have solicited one of our registered cleaners, you would be liable to pay referral fee of $2000 immediately upon employing our crew member. The cleaner would also be terminated to work with us immediately as there is breach of their own Non-Solicit Agreement.
  9. Quality Control: A supervisor may call or visit during or after the cleaning appointment to ensure and inspect the quality of work. We always appreciate your feedback.
  10. All our crew members have 100% clean police verification record. However, the customer is advised to store all their valuables at secure places.

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Term's & conditions